Amazing service at a brilliant price

Great price, excellent speed of delivery and fitting. Polite technician/installer... couldn't recommend more highly. Within one week of ordering I had a working A/C system in our garden room... a real game changer..

I don’t usually leave reviews

I don’t usually leave reviews, and in fact, this is my first one. But I feel compelled to share my positive experience with this company because of their exceptional service. When I called to inquire about an AC unit, they didn’t try to upsell me to the most expensive model. Instead, they asked about the size of my room and my specific needs, then recommended an appropriate unit. Rather than simply providing a lump sum quote, they broke down the costs into the unit price, parts like piping, and labor. This transparency was very helpful and stood out compared to other companies I contacted, who just quoted a flat price. The unit was delivered the very next day, and the technician, Mr. Ismail, installed it a few days later. He went above and beyond to ensure the installation was completed on the scheduled day, despite some challenges posed by my house’s construction. About a month later, during a heatwave with temperatures over 30°C, the condensation pump failed. I called the company around 9 AM for a warranty service, and Ismail responded promptly, scheduling the repair for the same day. He arrived around 2 PM, diagnosed the issue, and replaced the part under warranty. The AC has been working perfectly ever since. This is a truly hassle-free company. You can trust them to help you find the right AC unit, install it professionally, and provide ongoing support with the highest level of service.

Excellent service

Had a recent installation, from initial enquiry and quotation the job ran seamlessly. Parts were delivered on time, installation was arranged to suit me. Mateusz was our engineer, he was very polite, knowledgeable and answered any questions I had. He cleaned up continuously as he worked, excellent all round job, best night sleep ever. Thanks to Basildon ACR, excellent company and best price.